Emergency Communications Center Specialist

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking an Emergency Communications Specialist who can effectively relay critical information during high stress situations. The role supports pre-hospital and in-house teams by coordinating resources and ensuring accurate message transmission.

The position requires a High School Diploma; Paramedic certification is preferred. Rotating weekends and holidays, with a 4pm-12:30am shift, emphasizes calm, precise communication and thorough

Qualifications

• High school diploma or equivalent required.
• Paramedic certification preferred.
• Experience in an Emergency Department or clinical setting preferred.

Responsibilities

• Receives and transmits emergency information to pre-hospital and in-house personnel.
• Answers and directs emergency calls from transport and on-scene staff; coordinates resources.
• Facilitates communication between internal and external departments and staff.
• Provides security dispatching services, monitors cameras and alarms, reports activity.
• Maintains documentation of clinical and billing information and emergency events.
• Assists with training, reports, and maintenance of emergency communication equipment.

Skills

Mainframe familiarity

Database & spreadsheets

Analytical & organized

Communication skills

Multi-tasking

Calm under pressure

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

Overview

Shift: 4p-12:30a. Rotating weekends and holiday required.

Job Description Summary: Effectively communicates emergency information to appropriate stakeholders.

Essential Functions

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

Education Requirement

High School Diploma, or equivalent, required.

Licensure Requirement

Not specified.

Certifications

Paramedic Certification, preferred.

Skills

• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Ability to multi-task effectively.
• Ability to function calmly and respond quickly in a stressful or emergency situation.
• Knowledge of medical terminology, disease processes, and pre-hospital procedures.

Experience

• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

Physical Requirements

• Occasionally:
  • Color vision
  • Flexing/extending of neck
• Lifting / Carrying: 0-10 lbs
• Walking Frequently:
  • Interpreting Data
  • Problem solving
• Continuously:
  • Audible speech
  • Computer skills
  • Decision Making
  • Hand use: grasping, gripping, turning
  • Hearing acuity
  • Peripheral vision
  • Repetitive hand/arm use
  • Seeing – Far/near
  • Sitting
• Additional Physical Requirements performed but not listed above: not specified.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet