Communications Administrator

University of Maryland Medical System; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Maryland Medical System is seeking a full-time Emergency Communications/Call Center Specialist at UMMC Midtown Campus in Baltimore. Shifts include 2:30pm-11:00pm and 10:00pm-7:00am, with duties spanning reception, incident coordination, and data management to support hospital operations.

Responsibilities include handling service requests, tracking progress, and providing administrative support to multiple departments.

Qualifications

• High School Diploma or equivalent (GED) is Required.
• Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.

Responsibilities

• Receive requests for service and perform call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests.
• Investigate and communicate the status of requests to the customer and provide administrative support for relevant departments to address outstanding issues.
• Research, collect, and prepare data for processing, spreadsheet applications and data management in performing tasks.

Skills

Customer service

Administrative duties

Data management

Education

High School Diploma or GED

Tools

Spreadsheet apps

Job description

Job Requirements

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Work Schedule

Full Time, Rotating, 2:30pm-11:00pm & 10:00pm – 7:00am

Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.

Work Experience

Education and Experience

• High School Diploma or equivalent (GED) is Required.
• Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.