OPS Clinical Service Representative

University of Florida; Gainesville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of Florida Counseling & Wellness Center seeks an OPS Clinical Service Representative on the Main Campus in Gainesville, FL. This full-time role provides front-desk support, client check-in, appointment scheduling, and HIPAA compliance within a busy health services environment.

Responsibilities include handling calls from clients and providers, routing to the appropriate professional, and maintaining accurate records using UF ISIS and Microsoft Office tools.

Qualifications

• High school diploma or equivalent required.
• Experience with medical clinic scheduling and records systems preferred.
• Ability to communicate effectively verbally and in writing; strong organizational skills.

Responsibilities

• Answer incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers.
• Route calls to appropriate mental health professional, administrator, or office personnel.
• Check in clients, schedule/confirm appointments, determine eligibility, and collect paperwork or fees as needed.

Skills

Customer Service

Phone triage

Communication

HIPAA knowledge

Medical records systems

Microsoft Office

Scheduling appointments

Education

High school diploma or equivalent

Tools

UF ISIS student records system

Microsoft Office

Job description

OPS Clinical Service Representative

Job No: 541612

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support

Department: 04030100 - SL-COUNSELING & WELLNESS CTR

Classification Title: OPS Clinical Service Representative

Classification Minimum Requirements: N/A

Job Description: This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center. This position is full-time, 40 hours per week, however, we are considering part-time as well.

Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external). Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position. Routes calls to appropriate mental health professional, administrator or office personnel.

Point of Service Operations – Responsible for client check in. Greets clients, schedules and/or confirms appointments. Determine client eligibility for services. Provides HIPAA information as necessary. Directs clients to complete paperwork or pay fees if appropriate. Assists clients with questions or concerns. Acts as witness for documentation needing signatures.

Arranged Care – Schedules client appointments and consultations. Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate. Obtains initial patient demographic information.

Integrated Care – Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.

Special Projects – employee will periodically be assigned special projects or other duties by supervisor.

Expected Salary: $17/hour

Required Qualifications: High school diploma or equivalent

Preferred: Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.

Ability to establish and maintain effective working relationships with others.

Ability to organize and maintain accurate files.

Ability to communicate effectively verbally and in writing.

Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.

Ability to work with health care professionals and affiliated staff.

Health Assessment Required:No

Applications Close: 20 October 2026

Our Commitment: The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.