Emergency Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Seminole (TX); Presencial; USD 32 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training opportunities

Resumo da oferta

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines in Seminole, TX. Duties include confirming locations, obtaining caller details, and documenting information in dispatch systems, with training and certifications guiding pre-arrival instructions.

The role emphasizes active listening, accurate typing, and clear verbal communication. Candidates should have a high school diploma or equivalent and may have prior public safety or customer service

Qualificações

• Requires high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Typing accuracy

Clear verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines in Seminole, TX. Duties include confirming locations, obtaining caller details, and documenting information in dispatch systems, with training and certifications guiding pre-arrival instructions.

The role emphasizes active listening, accurate typing, and clear verbal communication. Candidates should have a high school diploma or equivalent and may have prior public safety or customer service