Emergency Call Taker - Otterbourne | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Saturdays & weekday nights

Sundays & bank holidays

NHS benefits

27–33 days annual leave (pro rata)

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker based at Otterbourne. This on-site, permanent, part-time role involves being the first point of contact in medical emergencies, keeping callers calm and asking the right questions.

The position offers a salary of £25,760–£27,476 pro rata per annum with NHS benefits, plus training from November 2026. The role is based at our Emergency Operations Centre in Otterbourne, Hampshire.

Qualifications

• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Responsibilities

• Be the first point of contact for callers in emergencies, guiding them calmly and asking the right questions.
• Provide reassurance and support to callers through critical situations.
• Work as part of a dedicated team in the Emergency Operations Centre at Otterbourne.

Job description

Emergency Call Taker - Otterbourne | South Central Ambulance Service NHS Foundation Trust

Company: South Central Ambulance Service NHS Foundation Trust

Salary: £25,760 - £27,476 pro rata per annum

Hours: Part-time

Location: Winchester, SO21 2RU

Job type: Permanent

Posting date: 28 Sept 2026

Closing date: 28 Oct 2026

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based isSouthern House HQ - Otterbourne

• Right to work in the UK (no visa sponsorship available)

• Training courses available from November 2026 onwards

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

You don’t need medical experience — just:

• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• Saturdays & weekday nights
• Sundays & bank holidays
• And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• Employee Assistance Programme

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

• We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign‑off observation with Education Team.
• These will be full‑time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application— tell us why you’re a great fit
2. Online Assessments— listening, problem‑solving & critical thinking
3. Interview— your chance to shine

If you have any queries relating to disability and the role or recruitment process, get in touch at:[e-mail]

Please note –original qualification certificates to meet the person specification for this role will be required, if you don’t have copies of these, you will need to request replacement certificates by visiting:gov.uk/replacement-exam-certificate.

This advert closes on Sunday 4 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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