Connect To Work IPS Triage Officer Home Based - CTWTOEM201026
Standguide Group
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Benefits offered by this job
Job summary
Standguide Group is seeking a Connect To Work Triage Officer to join our home-based team in the UK. You will act as the first point of contact for enquiries, assess eligibility, and manage Expressions of Interest within agreed timescales.
We offer extensive leave, a comprehensive health plan, pension, and development opportunities as part of our employee-owned organisation.
Job description
Role: Connect To Work Triage officer Home Based
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Home Based
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:
33 days paid annual leave,including bank holidays, increasing to 38 days after five full years’ service
An additional paid day off for your birthday
Company health plan following successful completion of probation
Online GP access
Employee Assistance Programme, including counselling and wellbeing support
Death in service cover
Will-planning support and access to a secure digital vault
Cycle to Work scheme
Company sick pay, subject to eligibility
A broad range of internal training and continuing professional development opportunities
Access to employee-owner benefits, subject to eligibility and qualifying service
Make a difference through meaningful employment
The Triage Officer supports the delivery of our programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained..
About Standguide
For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, we’re committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What you’ll do
As a Triage Officer, you'll:
Act as the first point of contact for enquiries to the Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants
Maintain a strong understanding of the eligibility and suitability requirements of the Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms
Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance
Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement
Maintain accurate and up-to-date records on CRM, PRAP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements
Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement
Previous experience or training in the Individual Placement and Support approach would be an advantage, but it isn’t essential.
Overseas equivalent qualifications will be considered
We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.
Equality and accessibility
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We’re committed to equality of opportunity and value the diversity of our employees, applicants and customers.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checks
Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
Proud member of the Disability Confident employer scheme
Company: Standguide Group Salary: from £28,000 a year Hours: Full-time Working pattern: Remote Job type: Permanent Posting date: 26 Oct 2026 Closing date: 25 Nov 2026
Summary
Role: Connect To Work Triage officer Home Based
Salary: £28,000
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Home Based
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:
33 days paid annual leave,including bank holidays, increasing to 38 days after five full years’ service
An additional paid day off for your birthday
Workplace pension scheme
Company health plan following successful completion of probation
Online GP access
Employee Assistance Programme, including counselling and wellbeing support
Death in service cover
Will-planning support and access to a secure digital vault
Cycle to Work scheme
Company sick pay, subject to eligibility
A broad range of internal training and continuing professional development opportunities
Access to employee-owner benefits, subject to eligibility and qualifying service
Make a difference through meaningful employment
The Triage Officer supports the delivery of our programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained..
About Standguide
For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, we’re committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What you’ll do
As a Triage Officer, you'll:
Act as the first point of contact for enquiries to the Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants
Maintain a strong understanding of the eligibility and suitability requirements of the Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms
Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance
Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement
Maintain accurate and up-to-date records on CRM, PRAP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements
Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement
Previous experience or training in the Individual Placement and Support approach would be an advantage, but it isn’t essential.
Overseas equivalent qualifications will be considered
We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.
Equality and accessibility
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We’re committed to equality of opportunity and value the diversity of our employees, applicants and customers.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checks
Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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