Emergency Call Taker — Life-Saving Frontline Operator

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Saturdays & weekday nights

Sundays & bank holidays

NHS benefits

27–33 days annual leave (pro rata)

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker based at Otterbourne. This on-site, permanent, part-time role involves being the first point of contact in medical emergencies, keeping callers calm and asking the right questions.

The position offers a salary of £25,760–£27,476 pro rata per annum with NHS benefits, plus training from November 2026. The role is based at our Emergency Operations Centre in Otterbourne, Hampshire.

Qualifications

• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Responsibilities

• Be the first point of contact for callers in emergencies, guiding them calmly and asking the right questions.
• Provide reassurance and support to callers through critical situations.
• Work as part of a dedicated team in the Emergency Operations Centre at Otterbourne.

Job description

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker based at Otterbourne. This on-site, permanent, part-time role involves being the first point of contact in medical emergencies, keeping callers calm and asking the right questions.

The position offers a salary of £25,760–£27,476 pro rata per annum with NHS benefits, plus training from November 2026. The role is based at our Emergency Operations Centre in Otterbourne, Hampshire.