Emergency Call Taker: Lifesaving Public Service Career

National Public Safety Careers; Lindsay (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

National Public Safety Careers in Lindsay, CA seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and enter data into dispatch systems. You will follow structured protocols and support responders with essential information.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training and certifications are required for pre-arrival instructions and safe operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Lindsay, CA seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and enter data into dispatch systems. You will follow structured protocols and support responders with essential information.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training and certifications are required for pre-arrival instructions and safe operations.