Emergency Call Taker - Frontline Dispatcher

National Public Safety Careers; Bellona (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Bellona, NY. You will answer emergency and nonemergency calls, confirm locations, and document information for dispatch. Training and certification are required before handling authorized instructions.

Responsibilities include using call-processing software, communicating clearly under pressure, and following established procedures. Applicants typically have a high school diploma and customer service experience; shifts may vary and

Qualifications

• High school diploma or equivalent.
• Customer service or telephone support experience preferred.
• Ability to pass background checks and assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software or dispatch systems.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Bellona, NY. You will answer emergency and nonemergency calls, confirm locations, and document information for dispatch. Training and certification are required before handling authorized instructions.

Responsibilities include using call-processing software, communicating clearly under pressure, and following established procedures. Applicants typically have a high school diploma and customer service experience; shifts may vary and