Emergency Call Taker & Dispatcher — 24/7 Roles

National Public Safety Careers; Stickney (SD); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking candidates for 911 Call Taker roles in Stickney, SD. The position involves taking emergency and nonemergency calls, verifying locations and callbacks, and entering data into dispatch software to support responders, all while following established procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to work rotating shifts as required by staffing needs.

Formación

• High school diploma or equivalent is commonly required.
• Strong listening and accurate typing skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Conocimientos

Typing speed

Active listening

Verbal communication

Multitasking

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

National Public Safety Careers is seeking candidates for 911 Call Taker roles in Stickney, SD. The position involves taking emergency and nonemergency calls, verifying locations and callbacks, and entering data into dispatch software to support responders, all while following established procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to work rotating shifts as required by staffing needs.