911 Call Taker – Start Your Alpine Emergency Career

Public Safety Dispatch Network; Alpine (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Alpine, WY seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls. Responsibilities include confirming locations, collecting callback data, and entering information into dispatch software, while adhering to approved procedures and training requirements.

Applicants should demonstrate strong listening and verbal communication skills, accurate typing, and the ability to follow structured processes.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Alpine, WY seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls. Responsibilities include confirming locations, collecting callback data, and entering information into dispatch software, while adhering to approved procedures and training requirements.

Applicants should demonstrate strong listening and verbal communication skills, accurate typing, and the ability to follow structured processes.