Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; New Haven (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in New Haven, MO is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather callback information, and document details for dispatch teams.

Training and certifications guide the scope of pre-arrival instructions. Responsibilities include accurate data entry into call-processing software, and adhering to approved questions and procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training scope

Skills

Active listening

Typing accuracy

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in New Haven, MO is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather callback information, and document details for dispatch teams.

Training and certifications guide the scope of pre-arrival instructions. Responsibilities include accurate data entry into call-processing software, and adhering to approved questions and procedures.