Emergency Call Taker (24/7) - Launch Your Public Safety Career

Public Safety Dispatch Network; Gracewood (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Gracewood, GA. The role involves taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Training, certifications, and potential background checks are part of the process. Applicants typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Gracewood, GA. The role involves taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Training, certifications, and potential background checks are part of the process. Applicants typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept without dispatch experience.