Emergency 911 Call Taker — First-Responder Support

Public Safety Dispatch Network; Fossil (OR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Fossil, Oregon seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may require rotating shifts, nights, weekends, holidays, and overtime. Training and certification are provided, with opportunities to advance in public safety communications. A high school diploma or equivalent is required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fossil, Oregon seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may require rotating shifts, nights, weekends, holidays, and overtime. Training and certification are provided, with opportunities to advance in public safety communications. A high school diploma or equivalent is required.