Emergency Call Dispatch Security Officer

Allied Universal; Newark (DE); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits Package

Perks Program

Job summary

Allied Universal is seeking a Security Officer Emergency Call Triage in Newark, DE to safeguard clients across industries including financial institutions. You will coordinate alarm responses, monitor access systems, and dispatch incidents while maintaining professional on-site communications.

The role emphasizes calm problem-solving, adherence to escalation protocols, and accurate record-keeping across dispatch logs and incident reports. A strong customer-service mindset is essential.

Qualifications

• At least 3 years of combined law enforcement, military, and/or security-related experience or a college degree.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor alarms, cameras, access control systems, radios, and other communications platforms; document and dispatch security-related calls, incidents, and service requests to appropriate personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established escalation and notification protocols.
• Maintain accurate dispatch logs, incident reports, shift activity records, and other required documentation in accordance with site procedures.
• Coordinate communications with on-site personnel, emergency responders, and Allied Universal leadership while helping to support a professional and controlled environment.

Skills

Customer service

Access control experience

Calm under pressure

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer Emergency Call Triage in Newark, DE to safeguard clients across industries including financial institutions. You will coordinate alarm responses, monitor access systems, and dispatch incidents while maintaining professional on-site communications.

The role emphasizes calm problem-solving, adherence to escalation protocols, and accurate record-keeping across dispatch logs and incident reports. A strong customer-service mindset is essential.