Emergency Security Dispatch Specialist

Alliedbarton Security Services; Newark (DE); On-site; USD 55,104,000 - 59,512,000; Full time

Job summary

Allied Universal is seeking a Security Officer Emergency Call Triage in Newark, DE. This full-time role involves coordinating responses to alarms, monitoring access control, and providing professional customer service at a financial institution.

Responsibilities include dispatching security-related calls, logging incidents, and coordinating with on-site staff and responders to maintain a safe environment.

Qualifications

• 3 years of combined law enforcement, military, and/or security experience or a college degree.
• Access control and badge experience preferred.
• CPR certification preferred.
• Customer service experience preferred.
• Alarm panel experience preferred.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures and incident handling.
• Monitor alarms, cameras, access control systems, radios, and other communications platforms; document and dispatch security-related calls, incidents, and service requests.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established escalation and notification protocols.
• Maintain dispatch logs, incident reports, shift activity records, and other required documentation in accordance with site procedures.
• Coordinate communications with on-site personnel, emergency responders, and Allied Universal leadership while helping to support a professional and controlled environment.

Skills

Customer service

Access control

Alarm panel experience

Communication

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer Emergency Call Triage in Newark, DE. This full-time role involves coordinating responses to alarms, monitoring access control, and providing professional customer service at a financial institution.

Responsibilities include dispatching security-related calls, logging incidents, and coordinating with on-site staff and responders to maintain a safe environment.