Security Officer Emergency Call Triage

Alliedbarton Security Services; Newark (DE); On-site; USD 55,104,000 - 59,512,000; Full time

Job summary

Allied Universal is seeking a Security Officer Emergency Call Triage in Newark, DE. This full-time role involves coordinating responses to alarms, monitoring access control, and providing professional customer service at a financial institution.

Responsibilities include dispatching security-related calls, logging incidents, and coordinating with on-site staff and responders to maintain a safe environment.

Qualifications

• 3 years of combined law enforcement, military, and/or security experience or a college degree.
• Access control and badge experience preferred.
• CPR certification preferred.
• Customer service experience preferred.
• Alarm panel experience preferred.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures and incident handling.
• Monitor alarms, cameras, access control systems, radios, and other communications platforms; document and dispatch security-related calls, incidents, and service requests.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established escalation and notification protocols.
• Maintain dispatch logs, incident reports, shift activity records, and other required documentation in accordance with site procedures.
• Coordinate communications with on-site personnel, emergency responders, and Allied Universal leadership while helping to support a professional and controlled environment.

Skills

Customer service

Access control

Alarm panel experience

Communication

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Emergency Call Triage in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch professional with Allied Universal at a financial institution, you will coordinate responses to alarms and security-related incidents, monitor access control systems, maintain clear communications, and support on-site teams. Your professionalism and customer service will help create a welcoming environment while helping to deter incidents. Join an agile, reliable, and innovative team that puts people first, delivers through teamwork, and acts with integrity.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

DayTimeWed06:00 AM - 02:00 PMThur06:00 AM - 02:00 PMFri06:00 AM - 02:00 PMSat06:00 AM - 02:00 PMSun06:00 AM - 02:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor alarms, cameras, access control systems, radios, and other communications platforms; document and dispatch security-related calls, incidents, and service requests to appropriate personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established escalation and notification protocols.
• Maintain accurate dispatch logs, incident reports, shift activity records, and other required documentation in accordance with site procedures.
• Coordinate communications with on-site personnel, emergency responders, and Allied Universal leadership while helping to support a professional and controlled environment.

Minimum Requirements:

• Possess at least 3 years of combined law enforcement, military, and/or security-related experience, or a college degree.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.