Emergency Alarm Dispatch Specialist

Per Mar Security Services; Davenport (IA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Job summary

Per Mar Security Services is seeking a dispatcher to serve as the life-saving link between properties and local emergency services. The role involves answering alarms, initiating outbound calls, and documenting events to ensure swift response.

Requirements include a high school diploma or GED, 1–3 years in dispatch/call center, and strong customer-service skills. The position offers daytime shifts with opportunities for increased pay based on performance.

Qualifications

• High school diploma or GED is required.
• One to three years of dispatching, call center, and/or multi-line phone experience highly preferred.
• Strong customer-service focus/skills a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite, including Word and Excel; internet skills required.
• Must submit to a pre-employment background check and drug test.
• Must be able to multi-task and pay strong attention to detail.

Responsibilities

• Answer and follow up on incoming signals, alarms, and requests.
• Initiate outbound calls to customers, police agencies, and emergency contacts.
• Accurately document accounts to note any events that occurred or action taken.
• Work additional hours when necessary – fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As the position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

Skills

Customer service

Multi-tasking

Attention to detail

Microsoft Office

Education

High School Diploma/GED

Tools

Word

Excel

Job description

Per Mar Security Services is seeking a dispatcher to serve as the life-saving link between properties and local emergency services. The role involves answering alarms, initiating outbound calls, and documenting events to ensure swift response.

Requirements include a high school diploma or GED, 1–3 years in dispatch/call center, and strong customer-service skills. The position offers daytime shifts with opportunities for increased pay based on performance.