1st Shift - Alarm Dispatcher

Per Mar Security Services; Davenport (IA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Job summary

Per Mar Security Services is seeking a dispatcher to serve as the life-saving link between properties and local emergency services. The role involves answering alarms, initiating outbound calls, and documenting events to ensure swift response.

Requirements include a high school diploma or GED, 1–3 years in dispatch/call center, and strong customer-service skills. The position offers daytime shifts with opportunities for increased pay based on performance.

Qualifications

• High school diploma or GED is required.
• One to three years of dispatching, call center, and/or multi-line phone experience highly preferred.
• Strong customer-service focus/skills a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite, including Word and Excel; internet skills required.
• Must submit to a pre-employment background check and drug test.
• Must be able to multi-task and pay strong attention to detail.

Responsibilities

• Answer and follow up on incoming signals, alarms, and requests.
• Initiate outbound calls to customers, police agencies, and emergency contacts.
• Accurately document accounts to note any events that occurred or action taken.
• Work additional hours when necessary – fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As the position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

Skills

Customer service

Multi-tasking

Attention to detail

Microsoft Office

Education

High School Diploma/GED

Tools

Word

Excel

Job description

Overview

Per Mar Security is an industry leader in providing integrated security solutions. Established in 1953, it is the largest family‑owned, full‑service security company in the Midwest with more than 2,600 team members across 25 branch locations. We provide full‑service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Dispatchers

Dispatchers serve as the life‑saving link between residential or business properties and the police, fire, and emergency services in local areas.

Schedule and Compensation

• Schedule is set days and shifts.
• Days off are consecutive and fall on weekends.
• Starting pay is $15 per hour, with potential increases based on performance.

Why You Want To Work Here

• Competitive pay with increases based on performance.
• Great benefit package including health, dental, vision, disability, life insurance, 401(k) with match, paid time off, paid holidays, and 403(b).
• Stable company with over 60 years of experience providing security to our communities and continued growth.
• Career advancement opportunities.
• Opportunity to make a positive impact in the lives of others while helping protect those in your community.

What You’ll Be Doing

• Answer and follow up on incoming signals, alarms, and requests.
• Initiate outbound calls to customers, police agencies, and emergency contacts.
• Accurately document accounts to note any events that occurred or action taken.
• Work additional hours when necessary – fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As the position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What You’ll Need To Do This

• High school diploma or GED is required.
• One to three years of dispatching, call center, and/or multi‑line phone experience highly preferred.
• Strong customer‑service focus/skills a must.
• Must be detail‑oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite, including Word and Excel; internet skills required.
• Must submit to a pre‑employment background check and drug test.
• Must be able to multi‑task and pay strong attention to detail.

Education Requirements (All)

High School Diploma/GED

Benefits

Medical insurance, dental insurance, vision insurance, paid vacation, paid holidays, 401(k)/403(b) plan.