Calm-Crisis 911 Dispatcher: Fast, Precise Emergency Calls

County Emergency Communications; Lower Kalskag (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

County Emergency Communications in Alaska seeks 911 emergency dispatchers to connect callers with police, fire and EMS, gather essential information, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to handle multiple systems while working varied shifts with possible overtime. Background screening and telecommunicator certifications may be required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

County Emergency Communications in Alaska seeks 911 emergency dispatchers to connect callers with police, fire and EMS, gather essential information, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to handle multiple systems while working varied shifts with possible overtime. Background screening and telecommunicator certifications may be required.