Emergency 911 Dispatcher & Call Taker — Training Path

LaneHelp; Eugene (OR); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Bilingual Pay Benefit

Job summary

The City of Eugene’s Central Lane 911 Communications Center in Eugene, OR seeks a Communications Specialist I/II to handle 911 and non-emergency calls, perform data entry, and dispatch police, fire, and EMS units as needed. The role requires quick decision-making, precise information transmission, and strong situational awareness of local geography.

Salary ranges from $30.27 to $42.64 per hour with potential bilingual pay and a rigorous 5–6 week academy leading to Communications Specialist 2.

Qualifications

• One year work experience in a fast-paced environment with data entry experience.
• Excellent communication and attention to detail required.

Responsibilities

• Answers 911 and non-emergency calls for police, fire, ambulance, and other requests.
• Decides call type, response, and responsible agency.
• Transmits information to dispatcher and monitors dispatch activities.
• Maintains familiarity with streets, landmarks, and counties to aid routing.
• Operates radio/telephone equipment in a high-stakes environment.

Skills

Data entry

Communication

Multitasking

Education

High School diploma or GED

Job description

The City of Eugene’s Central Lane 911 Communications Center in Eugene, OR seeks a Communications Specialist I/II to handle 911 and non-emergency calls, perform data entry, and dispatch police, fire, and EMS units as needed. The role requires quick decision-making, precise information transmission, and strong situational awareness of local geography.

Salary ranges from $30.27 to $42.64 per hour with potential bilingual pay and a rigorous 5–6 week academy leading to Communications Specialist 2.