Emergency 911 Call Taker: Critical Public Safety Support

Public Safety Dispatch Network; Town of Lima (NY); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descripción de la vacante

Public Safety Dispatch Network is seeking 911 Call Takers in Livingston, NY. The role focuses on taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software to support rapid response.

Applicants should have strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete required assessments.

Formación

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conocimientos

Active listening

Accurate typing

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Dispatch software

Descripción del empleo

Public Safety Dispatch Network is seeking 911 Call Takers in Livingston, NY. The role focuses on taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software to support rapid response.

Applicants should have strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete required assessments.