Emergency 911 Call Taker & Dispatcher

Regional 911 Intake Solutions; Slaterville Springs (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Slaterville Springs, NY to handle emergency and nonemergency calls, verify locations, collect caller data, and input information into dispatch systems. Training and certifications govern pre-arrival instructions and protocol adherence.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with ability to follow structured procedures in a high-stress environment.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public-facing experience helpful, dispatch experience not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Slaterville Springs, NY to handle emergency and nonemergency calls, verify locations, collect caller data, and input information into dispatch systems. Training and certifications govern pre-arrival instructions and protocol adherence.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with ability to follow structured procedures in a high-stress environment.