Emergency 911 Call Taker & Dispatcher

National Public Safety Careers; Livingston Manor (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Livingston Manor, NY. The role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Training and certification are required, with responsibilities expanding to support and coordination with dispatch teams. Applicants typically have a high school diploma; prior public safety or customer service experience is advantageous.

Qualifications

• High school diploma or equivalent required; prior customer service or public safety experience is helpful.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures; assessments and minimum scores vary by agency.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers and provide essential instructions within training bounds.
• Use language-access resources as needed and provide pre-arrival instructions when authorized.

Skills

Customer service

Telephone support

Listening

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Livingston Manor, NY. The role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Training and certification are required, with responsibilities expanding to support and coordination with dispatch teams. Applicants typically have a high school diploma; prior public safety or customer service experience is advantageous.