EMEA Strategic CSM - Enterprise Growth & Adoption

Jobicy

United States

On-site

USD 140,000 - 190,000

Full time

5 days ago

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Benefits offered by this job

Unlimited PTO

Family leave

Education budget

Medical insurance

Equipment budget

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Job summary

Ashby is looking for an experienced Enterprise Customer Success Manager to partner with our largest, most complex customers in the United States. You will drive product adoption, health, and long-term value for a ~20-customer strategic book with >$2m ARR, shaping outcomes across diverse teams.

Collaborating with Sales, Product, Support and Operations, you’ll tailor configurations, deliver enablement, and craft training to accelerate adoption and successful usage of Ashby’s configurable hiring

Qualifications

5+ years of customer success experience in B2B SaaS.
Own a strategic book of enterprise customers ~20 with >$2m ARR.
Collaborate with Sales, Product, Support and Operations to deliver cohesive outcomes.
Become a product and industry expert; tailor configuration and training to drive outcomes.
Experience with technically complex products and proactive risk management.

Responsibilities

Drive product adoption, customer health and long-term value for enterprise customers.
Manage a strategic portfolio and multi-threaded relationships across stakeholders.
Prototype and champion training to address customer challenges and outcomes.
Proactively identify risks and evolve workflows to maintain value.