EMEA Platform Trainer: Remote Engagement Mastery

360 Learning; United States; À distance; USD 47 000 - 69 000; Plein temps

Avantages offerts par ce poste

Work From Home allowance

Health insurance

Unemployment insurance

Lunch vouchers

Flexible hours

Résumé du poste

360Learning is seeking a Trainer within the Professional Services team to empower clients to build Collaborative Learning organizations by mastering our platform and methodology. You will ensure clients don’t just use the software but master it to drive long-term engagement and success.

Within 1–12 months, you will lead webinars, update training content, and mentor new Trainers, while collaborating with Customer Success and Product teams to address client friction points and needs across Spain

Qualifications

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
• You are recognized for your listening and teaching skills
• You express your ideas in a clear and concise manner, both in writing and orally
• You are proactive and prefer working in a strong results-oriented culture
• A past experience in the learning industry is a plus
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German and English.
• Enthusiasm for our working environment explained here:https://bit.ly/Convexity360L

Responsabilités

• Master our Platform's core user experience and the Collaborative Learning methodology.
• Become a platform expert (from a user & admin perspective) and get certified on our methodology.
• Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.
• Connect with colleagues worldwide through virtual coffee chats and team-building activities.
• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
• Identify and execute your updates on the Engagement Academy to align with the latest product releases.
• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.
• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
• Build new processes and update Confluence with the information needed for the team's daily work.
• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
• Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
• Develop advanced toolkits and training paths based on the most successful client use cases.

Connaissances

Trainer experience

Customer Success

Active listening

Teaching skills

Written and spoken English

German language

Proactive mindset

Convexity Enthusiasm

Description du poste

360Learning is seeking a Trainer within the Professional Services team to empower clients to build Collaborative Learning organizations by mastering our platform and methodology. You will ensure clients don’t just use the software but master it to drive long-term engagement and success.

Within 1–12 months, you will lead webinars, update training content, and mentor new Trainers, while collaborating with Customer Success and Product teams to address client friction points and needs across Spain