Trainer EMEA

360Learning; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work From Home

Job summary

360Learning is seeking a Trainer within the Professional Services team to empower clients to master our Collaborative Learning platform and methodology. You will own the One-to-Many Engagement Academy & Stadium webinars, ensuring clients gain confidence from day one and build a scalable learning ecosystem.

Within 1–12 months, you will master the platform, host webinars, update content, mentor new Trainers, and lead improvements to training paths based on client success cases.

Qualifications

• 3+ years as a Trainer or client-facing experience in Customer Success/Care.
• Strong listening and teaching abilities.
• Clear written and spoken communication.
• Proactive with a results-oriented mindset.
• Experience in the learning industry is a plus.
• Excellent writing in German, English and French.

Responsibilities

• Master the platform core UX and the Collaborative Learning methodology.
• Become a platform expert (user/admin) and get certified.
• Shadow Stadium webinars and Academy workflows to learn the current engine.
• Connect with colleagues worldwide through virtual chats and team activities.
• Host Stadium webinars and receive peer feedback on engagement.
• Update the Engagement Academy to align with product releases.
• Define quarterly priorities with the coach and roadmap.
• Contribute to Confluence with best practices on platform usage and client engagement.
• Lead a project to improve One-to-Many strategy with new formats or localization.
• Participate in Discovery Meetings with Product Managers to share insights.
• Analyze Academy completion rates and Stadium satisfaction scores.
• Build processes and update Confluence for daily work.
• Onboard and mentor new Trainers and develop training paths from successful cases.

Skills

Listening skills

Teaching skills

Multilingual writing

Proactive

Trainer experience

Multilingual (DE/EN/FR)

Learning industry exp

Job description

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.
By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.
You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

• Master our Platform's core user experience and the Collaborative Learning methodology
• Become a platform expert (from a user & admin perspective) and get certified on our methodology.
• Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.
• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
• Identify and execute your updates on the Engagement Academy to align with the latest product releases.
• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
• Build new processes and update Confluence with the information needed for the team's daily work.

Within 12 months, you will:

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
• Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
• Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set:

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
• You are recognized for your listening and teaching skills
• You express your ideas in a clear and concise manner, both in writing and orally
• You are proactive and prefer working in a strong results-oriented culture
• A past experience in the learning industry is a plus
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity
• Benefits: Work From Home perks, 1 month parental leave for the second parent.
• Balance: Flexible hours, Total work from home possible anywhere in Germany
• Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC

Interview Process:

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our LEC Coach
• Case Study Meeting with our LEC Coach and a member of the team
• Clarification Meeting with our Head of professional Services EMEA
• Culture Fit Meeting with our VP Global Professional Services
• Offer !

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the …