EMEA Head of Biotech Professional Services

Benchling, Inc.; United States; Hybrid; USD 168,000 - 213,000; Full time

Job summary

Benchling, Inc. is seeking a Head of Professional Services, EMEA to lead the growth and excellence of the European professional services team.

You will oversee deployments, ensure customer satisfaction, and maximize client value from Benchling’s platform across regulated environments. The role blends strategic leadership with hands-on delivery and requires partnering with Customer Experience and Sales to drive regional growth.

Responsibilities

• Delivery Leadership: Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements, partnering with Customer Success and Support to resolve cross-functional customer issues
• Team Org Building: Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
• Ensure that the team structure and incentive models hit utilization targets but also long-term relationship investments
• Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to ex

Job description

Benchling, Inc. is seeking a Head of Professional Services, EMEA to lead the growth and excellence of the European professional services team.

You will oversee deployments, ensure customer satisfaction, and maximize client value from Benchling’s platform across regulated environments. The role blends strategic leadership with hands-on delivery and requires partnering with Customer Experience and Sales to drive regional growth.