EMEA Global Communications Systems Engineer - Remote

Veralto; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Videojet, a Veralto company, is seeking a Global Communications Systems Engineer to support the European rollout and ongoing development of our customer-facing communications technology. The role is remote, with availability during European business hours and potential travel for large-country rollouts.

You will deploy, integrate, and enhance the NICE CXone platform and CRM connections, working with service, commercial, integration, and global DTS teams to deliver reliable, scalable solutions.

Formación

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Knowledge of PSTN/POTS and VoIP/SIP.
• Experience integrating contact center with CRM (Salesforce or equivalent).
• English for technical and business communication.

Responsabilidades

• Coordinate cross-functional teams for contact center rollouts across Europe.
• Translate business requirements into technical designs.
• Develop and enhance NICE CXone features and integrations.
• Provide hands-on support for telephony and communications apps.
• Create SOPs, onboarding materials, and training for users and managers.
• Build reports and dashboards to monitor KPIs and improve adoption.

Conocimientos

Contact center platforms

Telephony technologies

CRM integration

Requirements gathering

Educación

IT/Telecom degree

Herramientas

NICE CXone

Salesforce

Descripción del empleo

Videojet, a Veralto company, is seeking a Global Communications Systems Engineer to support the European rollout and ongoing development of our customer-facing communications technology. The role is remote, with availability during European business hours and potential travel for large-country rollouts.

You will deploy, integrate, and enhance the NICE CXone platform and CRM connections, working with service, commercial, integration, and global DTS teams to deliver reliable, scalable solutions.