Remote Technical Support Engineer – Europe

Packsize International; Salt Lake City (UT); Remote; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Job summary

Packsize is seeking a motivated Technical Support Engineer to provide world-class remote support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving with strong customer service.

As part of a diverse, high-paced team, you will troubleshoot remotely, update knowledge bases, and guide customers on machinery use and lean principles. Training is provided; fluency in English is required, and additional European languages are a plus.

Qualifications

• Fluent in English (spoken and written)
• 3–5 years of hands-on technical support experience
• Proven ability to diagnose, solve, and implement solutions for mechanical/software issues

Responsibilities

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy
• Determine whether problems can be resolved remotely or require on-site intervention
• Support field service engineers by providing guidance, resources, and technical expertise
• Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing
• Diagnose complex mechanical, software, and system issues with minimal information
• Train customers on machinery use and lean principles to enhance their experience
• Document support activities and updates in the CRM and online database system in a timely manner

Skills

Remote troubleshooting

Customer service

Problem solving

Communication

Education

BS/BA in a relevant discipline

Tools

CRM systems

Knowledge base

Job description

Packsize is seeking a motivated Technical Support Engineer to provide world-class remote support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving with strong customer service.

As part of a diverse, high-paced team, you will troubleshoot remotely, update knowledge bases, and guide customers on machinery use and lean principles. Training is provided; fluency in English is required, and additional European languages are a plus.