EMEA Dedicated Support Engineer — Travel & Training

Genetec; United States; A distancia; USD 67.000 - 101.000; Jornada completa

Descripción de la vacante

Genetec seeks a Dedicated Support Engineer to act as a trusted technical advisor across the EMEA region. You will support high-profile enterprise clients, conduct system audits, and provide hands-on training to unlock Genetec solutions’ full potential.

The role involves occasional travel to multiple European countries, partnering with R&D, and driving client satisfaction while ensuring operational excellence across diverse industries.

Formación

• Degree in Computer Science, Telecommunications, Electrical Engineering or equivalent.
• Strong analytical mindset with problem-solving and decision-making.
• Excellent team player with collaborative communication.
• Fluent English; second language a plus.

Responsabilidades

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers maximize Genetec security platforms.
• Collaborate with R&D teams to stay at the cutting edge of innovations.
• Perform routine system health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions and strengthen partnerships.

Conocimientos

Analytical mindset

Team player

Client relationships

English fluency

Travel readiness

Educación

Degree in Computer Science / Telecommunications / Electrical Engineering

Herramientas

Genetec solutions

Windows OS

Networking devices

Server virtualization

Descripción del empleo

Genetec seeks a Dedicated Support Engineer to act as a trusted technical advisor across the EMEA region. You will support high-profile enterprise clients, conduct system audits, and provide hands-on training to unlock Genetec solutions’ full potential.

The role involves occasional travel to multiple European countries, partnering with R&D, and driving client satisfaction while ensuring operational excellence across diverse industries.