Technical Support Engineer - Europe | Remote Troubleshooting

Packsize International; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Packsize International is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. Full training on our equipment and systems will be provided.

The role involves troubleshooting, remote/onsite decisions, and collaboration with field service engineers to improve knowledge bases and customer outcomes.

Qualifications

• 3–5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Diagnose, solve, and implement solutions for mechanical/software issues.
• Strong remote troubleshooting skills.
• Excellent communication and de-escalation skills.

Responsibilities

• Respond to inbound support calls and emails with technical solutions.
• Decide remote vs on-site intervention.
• Support field service engineers with guidance.
• Maintain and enhance the solutions database.
• Diagnose complex mechanical, software, and system issues.
• Train customers on machinery use and lean principles.
• Document activities in CRM and knowledge base.

Skills

English fluency

3–5 years experience

Diagnostics

Remote troubleshooting

Customer service

Communication

Time management

Fast-paced environment

Customer training

Education

BS/BA in a relevant discipline

Job description

Packsize International is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. Full training on our equipment and systems will be provided.

The role involves troubleshooting, remote/onsite decisions, and collaboration with field service engineers to improve knowledge bases and customer outcomes.