EMEA Dedicated Support Engineer — Travel & Technical Partner

Remote Worker LTD.; United States; Remote; USD 61,000 - 101,000; Full time

Job summary

Genetec is seeking a Dedicated Support Engineer for the EMEA region to partner with high-profile enterprise clients and deliver expert technical support for Genetec solutions. This role involves occasional travel across Europe to conduct system audits, train end-users, and strengthen client relationships.

You will collaborate with R&D teams, perform health checks, and help optimize security platforms while maintaining high standards of customer satisfaction.

Qualifications

• Degree in CS/Telecommunications/EE or equivalent practical experience.
• Strong analytical mindset with proven problem-solving abilities.
• Excellent team player who thrives in collaborative environments and fosters open communication.
• Fluent in English; a second language is a plus.

Responsibilities

• Partner with enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers maximize the Genetec platform.
• Collaborate with R&D teams to stay on the cutting edge of Genetec innovations.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions and strengthen partnerships.

Skills

Analytical mindset

Problem solving

Team player

Client relationships

English fluency

Education

Degree in Computer Science / Telecommunications / Electrical Engineering

Tools

Windows OS

Networking devices

Server virtualization

Genetec solutions

Job description

Genetec is seeking a Dedicated Support Engineer for the EMEA region to partner with high-profile enterprise clients and deliver expert technical support for Genetec solutions. This role involves occasional travel across Europe to conduct system audits, train end-users, and strengthen client relationships.

You will collaborate with R&D teams, perform health checks, and help optimize security platforms while maintaining high standards of customer satisfaction.