EMEA Customer Success Engineer: AI Dev Tools & Strategy

jetbrains; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible work location

Remote work up to 30 days abroad

Medical insurance allowance

Learning and development support

Relocation assistance

Job summary

JetBrains in the United States seeks a customer-facing technical professional to help enterprise software teams adopt and derive value from a broad portfolio of developer tooling. You will partner with sales and engineering to build deep technical relationships with strategic accounts and nurture long-term partnerships across the region.

You will drive architecture guidance, oversee technical relationships, and advocate for customers inside JetBrains, shaping product direction and expansion

Qualifications

• Proven background in technical consulting or other customer-facing technical roles.
• Broad hands-on experience in software development, QA, IT, DevOps, ML or related disciplines.
• Practical knowledge of AI and large language models applied to software development.
• Strong written and verbal communication in English plus local office language with confident presentation skills.
• Ability to translate technical concepts for varied audiences and navigate dynamic environments.
• Willingness to travel roughly 25% of the time.

Responsibilities

• Partner with account executives to drive adoption of the product suite, including architecture guidance and whiteboarding sessions.
• Manage the technical relationship for a portfolio of accounts, co-authoring and executing account strategies with the broader account team.
• Serve as the customer advocate inside the organization, representing feedback to support, product engineering, and other internal teams.
• Recommend product enhancements and help product teams evaluate new ideas with the customer portfolio.
• Act as a trusted technical advisor, staying current on industry trends and shaping account plans for expansion.

Skills

Technical consulting

Customer-facing role

Software development

Job description

JetBrains in the United States seeks a customer-facing technical professional to help enterprise software teams adopt and derive value from a broad portfolio of developer tooling. You will partner with sales and engineering to build deep technical relationships with strategic accounts and nurture long-term partnerships across the region.

You will drive architecture guidance, oversee technical relationships, and advocate for customers inside JetBrains, shaping product direction and expansion