Enterprise Customer Success Engineer — Technical Advisor

JetBrains; Town of Montana (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

JetBrains is hiring a Customer Success Engineer to be a technical point of contact for enterprise customers. You will work with product teams and customers to ensure our tools meet enterprise needs and help customers adopt JetBrains products to achieve business outcomes.

You will manage a portfolio of accounts, advocate for customers, and collaborate with sales to expand opportunities. Strong English communication and a passion for improving the customer experience are essential, with up to 25%

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
• Hands-on knowledge of AI/LLMs in software development.
• Strong verbal and written communication in English and local office language.
• Experience working in large software development teams.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes.
• Manage the technical relationships for a portfolio of accounts and define account strategies.
• Be the customers' advocate within JetBrains and represent them to internal teams.
• Recommend product enhancements based on customer feedback.
• Help product teams present and evaluate new product ideas to customers.
• Act as a trusted technical advisor and stay up to date on technology trends.
• Work with Sales to facilitate account expansions via short- and long-term plans.

Skills

Technical consulting

Customer success

Software development

AI/LLMs

English communication

Travel readiness

Job description

JetBrains is hiring a Customer Success Engineer to be a technical point of contact for enterprise customers. You will work with product teams and customers to ensure our tools meet enterprise needs and help customers adopt JetBrains products to achieve business outcomes.

You will manage a portfolio of accounts, advocate for customers, and collaborate with sales to expand opportunities. Strong English communication and a passion for improving the customer experience are essential, with up to 25%