Embroidery & Alterations Specialist - Customer Focus

BoF Careers; Central Valley (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Ralph Lauren Corporation is seeking entry-level ambassadors with a customer-first mindset to deliver personalized shopping experiences and drive sales through alterations. Roles may be full-time or part-time based on business needs and candidate availability.

You'll perform embroidery and sewing, provide fashion guidance, and maintain store standards while engaging customers with a passion for style and the RL brand.

Qualifications

• Retail experience in a high-volume, premium environment.
• Ability to communicate effectively with customers and store personnel.
• Ability to stand, move, and lift up to 30 lbs; operate a cash register.

Responsibilities

• Performs custom alterations and embroidery to customize garments.
• Delivers exceptional customer service to drive sales and loyalty.
• Collaborates with team to achieve sales targets and maintain store standards.
• Educates customers on programs, initiatives, and offerings.
• Assists fitting rooms with sizing and styling guidance.
• Supports floor sets and merchandise replenishment.
• Balances multiple tasks while prioritizing the customer experience.

Skills

Retail experience

Customer service

Communication skills

Flexible schedule

Team collaboration

Job description

Ralph Lauren Corporation is seeking entry-level ambassadors with a customer-first mindset to deliver personalized shopping experiences and drive sales through alterations. Roles may be full-time or part-time based on business needs and candidate availability.

You'll perform embroidery and sewing, provide fashion guidance, and maintain store standards while engaging customers with a passion for style and the RL brand.