Embedded Software Engineer 1

Cintal, Inc.; Chillicothe (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 paid holidays

PTO 2 weeks per year

Medical, dental and vision insurance

Life and disability insurance

401(k) with employer contribution

Relocation reimbursement

Annual bonus

Visa sponsorship

Job summary

Cintal, Inc. is seeking a Customer Support Tier2 specialist to escalate Telematics issues and collaborate with Dealer peers and the Technology Service Engineering team to resolve problems across Telematics Solutions.

The role requires 1–2 years of experience and a Bachelor’s degree in computer science or software engineering; visa sponsorship is offered, and you will join a diverse, global team.

Qualifications

• 1–2 years of related experience required.
• Bachelor’s degree in computer science, software engineering or relevant field.
• Authorized to work in the United States; visa sponsorship available.

Responsibilities

• Provide Tier2 escalation path for Technology.
• Escalate tickets from Telematics Solutions across all products.

Skills

Troubleshooting

Electrical background

Schematic understanding

J1939, Ethernet, Modbus

Data sources incl. AI

Education

Bachelor's degree in computer science or software engineering

Job description

BENEFITS:

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance
• Visa sponsorship

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:

• Ticket Escalations will come from Customer Support Tier2 counter parts that are looking for next level support on Telematics Issues. This will require Dealer interaction and collaboration with peers.
• Some issues may be easily resolved, but critical issues may require internal escalation. Technology Service Engineering team can be utilized to provide guidance and next steps to the Engineering Team.
• This individual will work with the Service Engineering team that covers Telematics Connectivity quality.

DUTIES & RESPONSIBILITIES:

• Provide Customer Support Tier2 escalation path for Technology.
• These tickets will come from all Products that have Telematics Solutions.

EDUCATION & EXPERIENCE:

• Years of experience: 1-2 years experience required.
• Degree requirement: Bachelor’s degree in computer science, software engineering or relevant field required.

REQUIRED TECHNICAL SKILLS:

• Basic Understanding of Troubleshooting Theory
• Electrical Background
• Schematic Understanding
• J1939, Ethernet, and Modbus Protocol Understanding
• Utilization of various data sources including AI

We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.

Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.