Embedded Onsite IT Support Engineer

LISS Technologies; Village of Roslyn (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

The Client Services Onsite Support Engineer is a full-time position placed onsite at one of our client locations. Working as an embedded member of the client’s team, you serve as the primary frontline resource for users who need prompt, courteous, and effective technical support.

In this role, you will respond to requests for assistance in person, by phone, and through support channels, while troubleshooting hardware, software, and basic system issues.

Qualifications

• 2–5 years in a helpdesk, desktop or technical support environment.
• Experience working onsite with end users as part of a client team.
• Ability to troubleshoot common hardware, software and user-access issues.
• Strong documentation and communication skills.

Responsibilities

• Serve as the first point of contact for end users and IT staff seeking technical assistance.
• Develop familiarity with the client environment, systems and SOPs.
• Coordinate with the LISS Technologies Client Services team on escalations, documentation, and reporting.
• Respond to incidents and service requests via phone, email, ticketing systems, and in-person support.
• Troubleshoot and resolve basic to intermediate hardware, software, connectivity, and account access issues.
• Own support requests end-to-end with timely follow-up and clear communication.
• Document incidents, steps taken, and resolutions in the support system.
• Escalate unresolved issues per established procedures.

Skills

Customer service

Technical troubleshooting

Desktop OS knowledge

Printers & mobile devices

Basic networking concepts

Explain technical concepts

Documentation & SOP adherence

Prioritize requests

Education

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

Tools

Ticketing systems

Onsite/remote support tools

Job description

The Client Services Onsite Support Engineer is a full-time position placed onsite at one of our client locations. Working as an embedded member of the client’s team, you serve as the primary frontline resource for users who need prompt, courteous, and effective technical support.

In this role, you will respond to requests for assistance in person, by phone, and through support channels, while troubleshooting hardware, software, and basic system issues.