Embedded Enterprise Commerce Operations Lead

Logicbroker, Inc.; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Autonomy

Remote or on-site flexibility

Travel up to 50%

Job summary

Logicbroker, Inc. is seeking a Forward Deployed Operations professional to be embedded inside enterprise retailers and brands, managing dropship, marketplace, or wholesale operations end to end.

You will represent Logicbroker’s platform, tools, and best practices to clients and their trading networks. You will lead discovery, document workflows, and operate programs on-site, collaborating with merchandising, supply chain, IT, and vendor communities.

Qualifications

• 3+ years in eCommerce operations or platform support, within dropship, marketplace, or supply chain operations capacity.
• Self-starter with high autonomy while embedded inside a client's organization.
• Excellent communication skills and experience running cross-functional meetings with diverse stakeholders.
• Working knowledge of EDI systems and documents, eCommerce platforms, and commerce workflows.
• Demonstrated use of LLMs (e.g., Claude, ChatGPT) in current workflows.
• Strong analytical and troubleshooting skills.
• Ability to travel up to 50% of the time.

Responsibilities

• Operate as the embedded extension of enterprise retailers and brands' Commerce Operations teams.
• Conduct on-site discovery and document workflows to achieve full program operation.
• Serve as the primary operational point of contact for both internal stakeholders and vendor communities.
• Deliver on program KPIs such as onboarding velocity and GMV improvement.
• Lead onboarding, training, and enablement for the client's supplier base.
• Identify operational risks early and drive resolution with vendors and Logicbroker teams.
• Translate field realities into actionable feedback for Product and Engineering teams.
• Troubleshoot the Logicbroker platform when issues arise.
• Build trusted relationships with client eCommerce and merchandising teams.

Skills

eCommerce operations

stakeholder management

cross-functional meetings

communication

problem solving

travel readiness

Tools

EDI systems

Job description

Logicbroker, Inc. is seeking a Forward Deployed Operations professional to be embedded inside enterprise retailers and brands, managing dropship, marketplace, or wholesale operations end to end.

You will represent Logicbroker’s platform, tools, and best practices to clients and their trading networks. You will lead discovery, document workflows, and operate programs on-site, collaborating with merchandising, supply chain, IT, and vendor communities.