Embedded Commerce Operations Lead | Hybrid

Logicbroker,-Inc.; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Logicbroker, Inc. seeks a Forward Deployed Operations professional to act as an embedded extension of enterprise retailers and brands, managing their dropship, marketplace, or wholesale programs end to end.

You will document workflows on-site, gain full program capability, and serve as the primary operational contact for merchandising, supply chain, IT, and the vendor network. Travel up to 50% may be required.

Qualifications

• 3+ years in eCommerce operations or platform support, ideally within dropship, marketplace, or supply chain operations capacity.
• Responsible self-starter comfortable operating with significant autonomy while embedded inside a client's organization.
• Excellent communication skills and experience running cross-functional meetings with a variety of stakeholders.
• Working knowledge of EDI systems and documents, eCommerce platforms, and commerce workflows.
• Demonstrated use of LLM's (ex. Claude, ChatGPT) in current ways of working.
• Strong analytical and troubleshooting skills.
• Comfort operating with incomplete information and turning it into complete information.
• Excellent organizational skills.
• Willingness and ability to travel up to 50% of the time.

Responsibilities

• Operate as the embedded extension of enterprise retailers and brands Commerce Operations team running commerce programs on their behalf
• Full on-site discovery and execution for the length of time required to document workflows and become fully capable of operating the program
• Serve as the primary operational point of contact for the retailer's internal stakeholders (merchandising, supply chain, IT) and for their vendor/supplier community, in person and day to day.
• Deliver on agreed upon program level KPIs on the client's behalf (ex. supplier onboarding velocity, time to site metrics, gross merchandise value improvement)
• Lead onboarding, training, and enablement acting as the face of the client's program to their supplier base
• Proactively identify operational risk before it becomes a client escalation, and drive resolution directly with vendors and internal Logicbroker teams
• Translate the "on the ground" operational reality into feedback for Product, Engineering, other internal teams
• Troubleshoot the Logicbroker platform when issues arise
• Build trusted relationships with client's eCommerce and merchandising teams.

Skills

eCommerce operations

communication

cross-functional meetings

EDI systems

LLMs usage (Claude/ChatGPT)

analytical troubleshooting

Tools

EDI systems

eCommerce platforms

LLMs (Claude/ChatGPT)

Job description

Logicbroker, Inc. seeks a Forward Deployed Operations professional to act as an embedded extension of enterprise retailers and brands, managing their dropship, marketplace, or wholesale programs end to end.

You will document workflows on-site, gain full program capability, and serve as the primary operational contact for merchandising, supply chain, IT, and the vendor network. Travel up to 50% may be required.