Embedded Electronic Security Technician

Kastle Systems; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Kastle Systems is seeking an Embedded Electronic Security Technician to maintain and repair electronic security devices and door hardware across multiple data centers in Michigan. The role emphasizes working in live building environments alongside client personnel and vendors, with a requirement to provide daily ticket updates and collaborate with the team manager as needed.

The position requires hands-on experience with access control and CCTV systems, plus proficiency with diagnostic tools and

Qualifications

• Experience with access control systems; Genetec, Lenel, Mercury preferred.
• Sentra IDS and CCTV experience is highly relevant.
• Ability to use diagnostic tools such as a multimeter, line tester, and cable tester.
• Daily use of boom or scissor lifts or platform ladders.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Ability to work independently and in a team.
• Strong organization, time management, and attention to detail.
• Excellent verbal and written communications; customer-focused.

Responsibilities

• Execute, track, and update ticket assignments.
• Maintain professional client interactions with clear communications.
• Coordinate with stakeholders involved in tickets.
• Read and understand specifications and drawings; maintain documentation.
• Record changes for accurate change management.
• Provide user training when improper operation is observed.
• Work in accordance with policies and standards; ensure quality.
• Verify repairs with client and obtain acceptance before closing tickets.
• Perform other duties as assigned.

Skills

Access control

Genetec/Lenel

Mercury

Sentra CCTV

Diagnostics tools

Lifts

MS Office

Independent work

Team collaboration

Organization

Tools

Multimeter

Line tester

Cable tester

Job description

Kastle Systems

Embedded Electronic Security Technician

US-MI-

Job ID: 2026-5127

# of Openings: 1

Category: Service & Installation

Ann Arbor, Michigan

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

This position will be embedded within multiple datacenters to provide ongoing maintenance and repair of electronic security devices and door hardware. Focusing on live building environments, technicians will be working alongside client personnel, external vendors, and their clients. A successful Embedded Electronic Security Technician can work independently, with minimal supervision, provide daily updates of ticket work performed, and reach out to his team manager for support as needed.

Responsibilities

• Execute, track, and update ticket assignments.
• Be professional in client interactions with focus on excellent communications.
• Coordinate with other stakeholders who may need to be involved with tickets.
• Read and understand written specifications, drawings and controlling documents. Maintain current and accurate documentation of systems.
• Record changes made to systems for accurate change management.
• Perform user training, as required, when improper user operation is observed.
• Perform all work in a manner consistent with policies, procedures, and standards.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Qualifications

• Working knowledge of general access control systems. Genetec, Lenel, and Mercury knowledge is strongly preferred.
• Sentra Intrusion Detection and CCTV experience will be most relevant
• Effectively utilize diagnostic tools, such as a Multimeter, Line Toner, Cable Tester, etc.
• Utilize boom and scissor lift equipment and/or platform ladders on a daily basis.
• Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
• Ability to be creative and resourceful in obtaining solutions to uncommon applications.
• Ability to effectively work independently and in a team atmosphere.
• Strong organization skills, time management, and attention to detail.
• Proficient verbal and written communications skills.
• Ability to manage multiple priorities within a fast-paced environment.
• Customer focus and a strong commitment to client satisfaction.

Equal employment opportunity, including veterans and individuals with disabilities.

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