Embedded AV Technician – On‑Site Support & Setup

AVDG LLC; Seattle (WA); On-site; USD 55,104 - 61,992; Full time

Job summary

Guitar Center is hiring an Embedded Service Technician I to join our service department. You will be the face of the company on-site, providing support and ensuring AV systems perform at peak levels for clients and events.

The role requires hands-on maintenance, setup and ongoing collaboration with project teams across locations. You will handle preventative maintenance, troubleshooting, and client training while upholding safety standards and company values.

Qualifications

• 1–3 years of experience in the Commercial AV industry.
• Knowledge of basic signal flow for audio, video, and control.
• Experience with control systems (Crestron, Biamp, Q-SYS, Extron) is highly desirable.
• Advanced computer skills on PC and Mac; familiarity with Apple IOS devices.
• Familiarity with pre-wire, trim, and final phases of AV projects and site safety.

Responsibilities

• Perform preventative maintenance and component testing/repair.
• Set up and breakdown conference spaces to meet event needs.
• Provide on-site support for AV systems and address issues promptly.
• Collaborate with internal/external teams in a professional manner.
• Troubleshoot audio/video/presentation systems and document work.
• Provide end-user training and site messaging as needed.
• Adhere to local safety standards on all site duties.

Skills

Signal flow

Control systems

Windows/macOS

iOS interfacing

On-site maintenance

Safety compliance

Tools

Crestron

Biamp

Q-SYS

Extron

Biamp Tesira Forte

Q-SYS Level 1

Dante Level 1

Extron EAVA

CTS

Job description

Guitar Center is hiring an Embedded Service Technician I to join our service department. You will be the face of the company on-site, providing support and ensuring AV systems perform at peak levels for clients and events.

The role requires hands-on maintenance, setup and ongoing collaboration with project teams across locations. You will handle preventative maintenance, troubleshooting, and client training while upholding safety standards and company values.