Embedded Service Technician I

AVDG LLC; Seattle (WA); On-site; USD 55,104 - 61,992; Full time

Job summary

Guitar Center is hiring an Embedded Service Technician I to join our service department. You will be the face of the company on-site, providing support and ensuring AV systems perform at peak levels for clients and events.

The role requires hands-on maintenance, setup and ongoing collaboration with project teams across locations. You will handle preventative maintenance, troubleshooting, and client training while upholding safety standards and company values.

Qualifications

• 1–3 years of experience in the Commercial AV industry.
• Knowledge of basic signal flow for audio, video, and control.
• Experience with control systems (Crestron, Biamp, Q-SYS, Extron) is highly desirable.
• Advanced computer skills on PC and Mac; familiarity with Apple IOS devices.
• Familiarity with pre-wire, trim, and final phases of AV projects and site safety.

Responsibilities

• Perform preventative maintenance and component testing/repair.
• Set up and breakdown conference spaces to meet event needs.
• Provide on-site support for AV systems and address issues promptly.
• Collaborate with internal/external teams in a professional manner.
• Troubleshoot audio/video/presentation systems and document work.
• Provide end-user training and site messaging as needed.
• Adhere to local safety standards on all site duties.

Skills

Signal flow

Control systems

Windows/macOS

iOS interfacing

On-site maintenance

Safety compliance

Tools

Crestron

Biamp

Q-SYS

Extron

Biamp Tesira Forte

Q-SYS Level 1

Dante Level 1

Extron EAVA

CTS

Job description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary

As an Embedded Service Technician I, you will play a critical part within the Service Department. You will be the face of the company with our clients, providing support, and ensuring the AV systems installed are working at optimal performance. You will work effectively and efficiently in partnership with the client and the service management team to provide on-site support for AVDG customers.

Responsibilities

• Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing/replacing various hardware components.
• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break‑fix maintenance, video/audio recording support.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVDG.
• Setup and troubleshoot various audio/video/presentation systems.
• Provide job site documentation and end user training and as needed.
• Understand and adhere to local safety standards for all site duties.

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG’s world‑class team and original smart‑system solutions are regarded among the best in the industry.

Minimum Requirements

• Minimum 1‑3 years of relevant experience in the Commercial AV industry environment.
• Knowledge of basic signal flow for audio, video, and control.
• Experience with Control systems (Crestron, Biamp, Q‑Sys, Extron) is highly desirable.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks.
• Solid understanding of the pre‑wire, trim, and final phases of a project, including proper use of all associated tools and job site safety.

Special Attributes

• Ability to read and understand device layout drawings, engineered schematics, and provide red‑line corrections and construction blueprints pertaining to A/V industry.
• Industry certifications such as Biamp Tesira Forte, Q‑SYS level 1, Dante Level 1, Extron EAVA, and CTS are HIGHLY DESIRED.

Travel Requirements

• Travel may be required dependent on business needs.

Why Guitar Center Company? Here are just some of the rewards

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $40.00‑45.00/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].