Embassy Suites Cincinnati Rivercenter Covington - Front Desk Supervisor

Aimbridge Hospitality; Covington (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Health, Dental, Vision

401k

Paid Time Off

Employee Assistance Program

Disability Insurance

Life Insurance

Job summary

Embassy Suites by Hilton Cincinnati RiverCenter in Covington, KY, is seeking a Front Desk Supervisor who will lead a guest-centric team, ensuring high service standards from check-in to check-out. You will drive guest satisfaction, manage daily operations, and contribute to revenue strategies while maintaining safety and workmanship.

The role requires supervisory experience, a high school diploma, and a valid driver’s license, with certifications such as Food Handlers or CPR considered a plus.

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive hotel or related field experience.
• Supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest experience: greet guests warmly, ensure smooth check-ins/check-outs, handle VIP requests.
• Operations: track logs, manage messages and packages, maintain professional standards and speed.
• Revenue & rate: monitor rates, packages, and promotions to boost room revenue while maintaining value.
• Team leadership: train associates, lead by example, address guest concerns and maintain safety and standards.

Skills

Guest Experience

Operations

Revenue Strategy

Team Leadership

Education

High School Diploma

Related coursework

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
  

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  

Property Information

Welcome to the Embassy Suites by Hilton Cincinnati RiverCenter hotel, located on the banks of the Ohio River. Our Cincinnati hotel is just a two-minute drive from downtown Cincinnati, nearby attractions like Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and Aronoff Center for the Arts. We're also only 2.7 miles from the excitement of Jack Casino. Southbank Shuttle Trolley stops outside the hotel, offering easy access to downtown. Cincinnati/Northern Kentucky International Airport is only 20 minutes away and the hotel is adjacent to the Northern Kentucky Convention Center with easy access to I-71, I-75 and many Covington, KY attractions. Guests will feel at home in a spacious two-room suite at this Covington hotel. All 227 suites feature a private bedroom and separate living area. They can enjoy a free made-to-order breakfast every morning along with a view of the Cincinnati skyline. Drinks and snacks are available in the open-air atrium at our Evening Reception. We are ready to host a riverfront meeting or an elegant wedding reception with over 8,000 sq. ft. of flexible space, including meeting rooms and a ballroom with a stunning view of the city.