Front Desk Agent

Spirehotels; Covington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Spirehotels in Covington, Kentucky is looking for a Front Desk Associate to provide exceptional service throughout guests' stays. You will be responsible for welcoming guests, handling inquiries, and ensuring check-in and check-out processes are seamless.

The ideal candidate has at least one year of customer service experience and is comfortable using computer software, including MS Suite. Previous hotel experience is preferred. Join us in crafting unforgettable experiences for our guests!

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Ability to lift, carry, push or pull 10 lbs.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

MS Suite

Education

High school diploma or its equivalent

Tools

Hotel PMS systems

Job description

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

• Education: High school diploma or its equivalent
• Experience: One year of Front Desk experience in hotels preferred
• Experience: One year of experience working in customer service or a guest‑facing role required
• Skills: Full understanding and comfort working on a computer with MS Suite (Outlook, Word, Excel)
• Previous experience with hotel PMS systems a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.