Email Support Specialist: LegalTech Pro

Filevine EU; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Parental Leave

Disability Insurance

Leadership Learning

Company Swag

Job summary

Filevine in Salt Lake City, Utah, is seeking an Email Support Specialist to resolve customer issues via email, build product knowledge, and contribute to documentation for improved support quality.

This onsite role will report to the Director of Customer Support and requires strong written and verbal communication, empathy, and technical aptitude to help clients with Filevine products.

Qualifications

• Previous technical support/chat support experience preferred.
• Prior experience in high-volume environment.
• Professional presence in customer-facing settings.

Responsibilities

• Work directly with customers to investigate and resolve difficult issues primarily over email.
• Schedule and join Zoom meetings when necessary.
• Maintain a high level of product knowledge and contribute to knowledge base articles.
• Collaborate cross-functionally to ensure clear communications and best customer experience.
• Become an expert on Filevine products.

Skills

Technical support

High-volume environment

Written communication

Verbal communication

Zoom meetings

Tools

Zoom

Job description

Filevine in Salt Lake City, Utah, is seeking an Email Support Specialist to resolve customer issues via email, build product knowledge, and contribute to documentation for improved support quality.

This onsite role will report to the Director of Customer Support and requires strong written and verbal communication, empathy, and technical aptitude to help clients with Filevine products.