Remote Email Chat Support

TEEMA Solutions Group; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Competitive base salary

Job summary

A customer support solutions provider in Denver, CO, is seeking a dedicated Customer Support representative. Responsibilities include providing email and chat support, resolving inquiries, and collaborating with team members for service delivery. Enjoy a competitive salary and the flexibility of a hybrid working environment while working to meet performance targets. Previous experience in customer support and CRM tools is required.

Qualifications

• Proven experience in customer support via email and chat channels.
• Willingness to engage in ongoing training and self-directed learning.
• Experience using CRM tools for tracking customer interactions.

Responsibilities

• Provide timely and effective email and chat support to customers.
• Resolve customer inquiries and issues with a focus on satisfaction.
• Participate in training sessions to improve skills and knowledge.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.

Skills

Customer support via email and chat

Problem-solving skills

Ability to meet performance targets

Positive and professional demeanor

Analytical skills

Adaptability in communication

Collaboration skills

Tools

CRM tools

Job description

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Advanced Home Care we breed winners.

Responsibilities

• Provide timely and effective email and chat support to customers.
• Resolve customer inquiries and issues with a focus on satisfaction.
• Meet and exceed performance targets and KPIs regularly.
• Participate in training sessions to improve skills and knowledge.
• Engage in self-directed learning to enhance personal and professional growth.
• Document customer interactions and feedback for continuous improvement.
• Maintain a positive and professional demeanor in all interactions.
• Collaborate with team members to enhance service delivery.
• Provide feedback on product and service improvements based on customer input.
• Utilize CRM tools to track customer interactions and outcomes.
• Adapt communication style to meet diverse customer needs.
• Analyze customer data to identify trends and areas for improvement.

Experience/Qualifications

• Proven experience in customer support via email and chat channels.
• Ability to meet and exceed performance targets consistently.
• Willingness to engage in ongoing training and self-directed learning.
• Strong problem-solving skills to resolve customer inquiries efficiently.
• Experience using CRM tools for tracking customer interactions.
• Positive and professional demeanor in all customer interactions.
• Ability to analyze customer data to identify improvement areas.
• Flexibility to adapt communication styles to diverse customer needs.
• Collaborative mindset to work effectively within a team.

What’s in it for you? (Salary, Commissions & Benefits)

Enjoy the flexibility of a hybrid working environment in beautiful Denver, CO!

Receive a competitive base salary that reflects your skills and contributions.