Ellisville: 911 Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Ellisville (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Ellisville, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document essential information for dispatch teams. Training prepares you for call-taking, prioritization, and safe instruction delivery.

Applicants may have prior customer service or public safety experience; strong listening and typing skills are essential. Rotation across shifts, nights, weekends, and overtime is typical.

Qualifications

• High school diploma or equivalent.
• Strong listening and communication skills.
• Experience in customer service or public safety is beneficial but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalency

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Ellisville, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document essential information for dispatch teams. Training prepares you for call-taking, prioritization, and safe instruction delivery.

Applicants may have prior customer service or public safety experience; strong listening and typing skills are essential. Rotation across shifts, nights, weekends, and overtime is typical.