Elliot Health System - Patient Service Representative - Orthopedic Surgery - Full Time

Southern New Hampshire Health; Manchester (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider located in Manchester, New Hampshire is seeking a clerical support representative to manage front desk operations, including greeting patients, scheduling appointments, and maintaining medical records. The ideal candidate will have a high school diploma and experience in a healthcare environment, ensuring efficient patient care and clerical functioning. Benefits include comprehensive health coverage, tuition reimbursement, and a retirement savings plan.

Benefits

Health, dental, prescription, and vision coverage

Short-term and long-term disability insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Qualifications

• Previous experience in a healthcare setting preferred.
• Proficient in MS Office.
• Strong customer service skills.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Schedules appointments with specialists and performs prior authorization.
• Maintains provider schedules and optimizes appointment efficiency.

Skills

Customer Service

Clerical Support

Scheduling

Communication

Attention to Detail

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

#DMB