Elliot Health System - Patient Service Representative - Float Pool

Southern New Hampshire Health; Manchester (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Southern New Hampshire Health is seeking a Front Desk Representative to manage clerical support and patient interactions in a healthcare environment. Responsibilities include greeting patients, scheduling appointments, managing insurance verifications, and maintaining medical records. Ideal candidates should have a high school diploma and experience in a healthcare setting.

Benefits

Health, dental, prescription, and vision coverage

Short-term and long-term disability coverage

Life insurance coverage

Competitive pay

Tuition Reimbursement

403(b) Retirement Savings Plan

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a healthcare setting preferred.
• Proficient in MS Office.

Responsibilities

• Greets and registers patients, manages front desk operations.
• Schedules appointments and verifies patient information.
• Collects payments and maintains provider schedules.

Skills

Customer Service

Clerical Support

Organization

Education

High School Diploma

Tools

MS Office

Job description

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.

• Verifies current address and insurance status.

• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

• Completes prior authorization of testing according to insurance requirements.

• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure:N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

And more!

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